Privacy Policy

The Information We Collect
 

We may collect various types of information from you when you interact with The Bay Health Club, whether online or in person.

This includes personal identification information such as your name, date of birth, gender, nationality, Emirates ID, passport details (where legally required), address, email address, and telephone number; payment information including credit or debit card details, billing address, and other financial details necessary for processing membership or service fees; health and fitness information, limited to fitness goals, body composition, or medical conditions, only when voluntarily provided to help us personalize your training or wellness program; technical information such as browser type, operating system, IP address, device information, and geolocation (when enabled); and finally, membership preferences, including classes or services you are interested in, as well as any feedback or survey responses you may provide.

How We Use Your Information
 

Your personal information is used solely for legitimate purposes, which include processing memberships, bookings, and payments; providing you with access to our facilities, fitness classes, and wellness programs; communicating important updates, service notifications, and offers; enhancing your experience by tailoring our services to your preferences; complying with applicable UAE laws and regulatory requirements; and protecting our legal rights, ensuring safety, and preventing fraud or misuse.


 

Disclosure of Information
 

We will not share your personal information with third parties except in limited circumstances, such as when disclosure is required by UAE law, regulation, court order, or law enforcement authorities; when we engage trusted service providers to assist with payment processing, IT support, or communication services, who are all bound by confidentiality and data protection obligations; or in the context of corporate transactions, such as a merger, acquisition, or transfer of assets, where your data may be included as part of that transaction.

We will never sell or rent your personal information to third parties for marketing purposes without your consent.


 

Data Security
 

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be entirely secure, and we cannot warrant the security of any information you provide.


 

International Data Transfers
 

As part of our operations, some of your personal data may be transferred outside the UAE. By accessing our website, you consent to the transfer of information to countries outside your country of residence. These countries may have different data protection laws than your own; however, we will take measures to ensure appropriate safeguards are in place in line with UAE data protection requirements.


 

Cookies & Tracking Technologies
 

To enhance your online experience, we may use cookies and similar technologies that help us recognize you when you return to our website, personalize your browsing experience, and track website usage for service improvements.
 

You can control cookies through your browser settings; however, please note that disabling cookies may limit certain features of our website.

Links to Third-Party Sites
 

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before sharing personal information.


 

Data Security
 

We implement strict physical, electronic, and administrative safeguards to protect your information against unauthorized access, misuse, or disclosure. While we take reasonable measures to secure your data, we cannot guarantee absolute security over the internet.


 

Your Rights
 

In accordance with UAE data protection laws, you have the right to:
 

• Access the personal information we hold about you.

• Request correction or updating of inaccurate data.

• Request deletion of your personal data, where legally permissible.

• Withdraw consent for certain types of processing (such as marketing communications).

To exercise these rights, please contact us using the details below.

Retention of Data
 

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by UAE law. When the personal information is no longer needed, we will securely delete or anonymize it.


 

Changes to This Policy
 

We may update this policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or through other appropriate means. Your continued use of our website and/or services after any changes to this policy constitutes your acceptance of the updated policy.

 

Contact Us
 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

The Bay Health Club, Dubai

Email: info@thebayhealthclub.com

Phone: +971508999643